Business Intelligence system – Customer Complaints – B2B company:

Customer complaint dashboard quality feedback
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Analyzing customer complaints in crucial for customer service & sales teams. It helps them increase customer loyalty and fix quality issues. To that end, here’s a mockup:

Note: Drill down reports are not shown, details are hidden to maintain confidentiality and numbers are made up.

Customer complaint dashboard quality feedback

Business Intelligene Dashboard for Quality Managers

Quality Test Results Dashboard
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Business Goal:

Need to understand the patterns in Quality test results data across all plants.

Summary:

– The solution involved creating a Business Intelligence system that gathered data from multiple plants. I was involved in mentoring IT team, development and end-user training of a Business Intelligence Dashboard that used SQL server analysis services as it’s data source.

– Dashboard development involved multiple checkpoint meetings with business leaders since this was the first time they had a chance to visualize quality test results data consolidated from multiple plants. Since they were new to data visualization, I used to prepare in advance and create 3-4 relevant visualization templates to kick off meetings.

Mockup:

(it is intended to look generic since I can’t discuss details. Also, drill down capabilities had been added to the dashboard to go down to the lowest granularity if needed)

Quality Test Results Dashboard